Customer Service

Build your processes with customers in mind.

Customer Service Solutions

The right software solutions for managing your customer service processes put you a step ahead of the competition.

MAX customer service management tools let you give them what they want so they’ll keep coming back for more. Companies that treat customer service as a top priority fortify the intimacy of their customer relationships and in turn retain a high level of customer satisfaction.

Synergy for MAX

Exact Synergy for MAX offers customer relationship management tools that can help you develop a deeper understanding of your customer base so you can build a lifetime of value. Add tools for Service Management, Document Management, Workflow Process Management, and more to your MAX MRP manufacturing software to create a powerful business management suite that has helped organizations ranging from the tech-savvy contract manufacturer to the multinational corporation.

Fact Sheet

Sales Order Processing

Enter sales orders, ship and invoice products, satisfy customer inquiries immediately, and have a sales team that knows what's happening with each order.

Fact Sheet

Quoting and Estimating

Quote accurate quotes quickly and win more business. Create, revise, and clone quotes. Automatically convert them to Sales Orders to achieve the quickest response time possible.

Fact Sheet

Warranty Tracking

Manage the warranty process to accurately maintain shipment history, track defects in product designs, and generate repair or replacement orders quickly.

MAX Package Shipping

Track your company’s shipments with ease with MAX Package Shipping. Tracking data from the websites of carriers like FedEx and UPS flows seamlessly into MAX to allow you to manage the entire shipping inquiry process from a single MAX screen.

Advanced Shipping

Streamline the processes associated with allocating, picking and shipping orders. Finished goods inventory can be allocated to sales orders based upon priorities you control.

Advanced Forecast

Assemble and consolidate forecasts and apply statistical forecasting techniques so that "pie in the sky" forecasts can ultimately resemble reality.

Sales & Marketing Toolkit

Become more responsive to customer needs with a toolkit designed to reduce sales-related overhead and improve access to important historical business data.

Visit the MAX Blog

Visit the MAX Blog to discover new perspectives on how the latest in business and technology can be applied to your manufacturing operations.


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Find out How ERP Helps Manufacturers

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See MAX in Action

Sign up for one of our upcoming webinars to see how MAX can help you manage your business processes and address the typical problems faced by growing manufacturers.


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